Estonian customer service flow management platform Qminder has secured €3 million in a seed funding round from Practica Capital. The round has also included Jaan Tallinn’s Metaplanet, BADideas.fund syndicate, and strategic angel investors from Toggl, Veriff, Pipedrive, Wise, and Twilio. The company has announced the news via a press release. 

About Qminder

  • Qminder was founded in 2011 by Rauno Rüngas and Siim Raud. The company is a customer service flow management platform dedicated to improving customer service experiences in physical locations. 

  • Qminder leverages service intelligence via real-time data and reporting to enhance customer satisfaction, improve service delivery and optimize operations.

Image: Qminder platform

  • The platform automates customer check-ins, notifications, and queue management, improving efficiency and customer experience. It also provides real-time insights to help businesses optimize service times and allow staff to focus on personalized service.

“Previously, innovative front-line clerks, receptionists, and store managers implemented Qminder to manage individual waiting rooms and chaotic shop floors. Now, we are seeing VP-level decision-makers, customer experience consultancies, and analysts come to us to prevent such problems and make in-person service measurable from the start and at scale,” Rauno Rüngas, CEO of Qminder, shared.

According to the company, Qminder has already secured multiple Fortune 500 clients and nationwide enterprise rollouts. The companies include such industry leaders as Hertz, AMEX, American Express, and Delta.

Investment details

The €3 million seed round was backed by Practica Capital.

Practica Capital is a VC firm focused on supporting Baltic founders during seed, pre-seed, and Series A stages. Practica Capital manages four funds with more than €130 million in AUM. To date the firm has made over 70 investments, including great companies like PVcase, TransferGo, Ovoko, Eneba, Biomatter, Atrandi Biosciences, Heavy Finance, Montonio, and many others.

The round also included financing from Jaan Tallinn’s Metaplanet, BADideas.fund syndicate, and strategic angel investors coming from Toggl, Veriff, Pipedrive, Wise, and Twilio.

With the fresh capital, Qminder plans to accelerate the development of its platform and further expand on its mission of transforming customer service flow management across various sectors.