Pylon, an American B2B support service platform, has secured $17 million in Series A funding to consolidate all client communication tools used by teams into an integrated system. Andreessen Horowitz led the round, raising the company's overall investment to a little over $20 million.

About Pylon

  • Pylon is developing a B2B customer communication platform that integrates ticketing systems, customer success platforms, omnichannel tools, and product feedback mechanisms, enabling efficient management and prioritisation of customer conversations, streamlining processes, and reducing the overwhelming volume of messages.

  • Pylon has grown significantly, from a few early customers to around 250 today, and is currently hiring for various open positions. The startup has been embraced by rapidly developing companies such as Hightouch, Panther Labs, Sardine, and Semgrep since it was founded two years ago.

Marty Kausas, Pylon's CEO and co-founder with Lithuanian roots, noted that the company's original focus on omnichannel communication was only the beginning, as clients sought a broader solution.

“When we first launched, we noticed that enterprises were shifting their customer interactions from email to shared Slack channels and Microsoft Teams,” Kausas explained to TechCrunch. “But we soon realized that the need was far greater than just omnichannel monitoring. There was a clear opportunity to unify all the tools that B2B teams rely on.”

Marty Kausas, Robert Eng, and Advith Chelikani, the creators of Pylon, went through multiple iterations to create the omni-channel support system that exists today. Now, Pylon provides a unified solution to replace separate technologies, combining ticketing systems, customer success platforms, AI help bots, and knowledge base solutions.

Investment details

The funding was provided by the lead investor Andreessen Horowitz. A number of current investors like General Catalyst, Y Combinator, and undisclosed angels, also participated in the round

The fresh capital will be used to expand the startup's current offering for support teams, making it easier for them to build up creative processes and extend their client operations. Pylon clients will be able to do a lot more with less effort.

The team is also seeking additional members in San Francisco for Engineering, Sales, Marketing, Customer Success, and Support.